Family Update is a bi-monthly publication of the Region III Family Support Council targeted to families receiving services from Lakes Region Community Services. The newsletter includes useful information about the area agency, legislative updates and resources available in the community.
News on Medicaid Managed Care
Complaint Filed Against State of New Hampshire to Clarify Reach of Its Medicaid Managed Care Program
Manchester, NH – Devine Millimet today announced that it has filed a declaratory judgment action in the Hillsborough County Superior Court seeking a ruling that the State’s Department of Health and Human Services (DHHS) current efforts to develop a managed care program for Medicaid services should not include long term care services for people with developmental disabilities or acquired brain disorders served by New Hampshire’s developmental services system.
Click here to read the full press release
The full text of the complaint can be read here.
Medicaid Care Management Start Date Sethttp://www.dhhs.state.nh.us/media/pr/2013/08-aug/08142013caremgt.htm
For more information:
Community Support Network, Inc. (CSNI) is a not-for-profit organization that works in support of the 10 Area Agencies throughout the state of New Hampshire that provide services to individuals with developmental disabilities and acquired brain injury and their families. CSNI has launched a new page on its Web site where families can go for current news and information on NH’s Medicaid Managed Care initiative.
DHHS has a Care Management Web page where all pertinent documents relative to Care Management/Medicaid Managed Care are posted.
Informational flyers on choosing a provider and creating an account:
Create an Account in NH Easy (pdf file)
Choosing a Provider (pdf file)
10/23/2013 DHHS Announces Additional Assistance to Support MCM Open Enrollment
Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) is announcing additional assistance for Medicaid clients in the Open Enrollment process of NH’s new Medicaid Care Management (MCM) Program. The MCM Enrollment Call Center is now able to help clients find out which Health Plan provider networks their Primary Care Provider is joining. Open Enrollment is the time in which clients pick a Health Plan. Open Enrollment began last month in preparation of the December 1 start date of MCM. Click here for more information (.pdf)
Helpful supporting documents:
There are many ongoing initiatives relative to the Developmental Services system and Medicaid Managed Care. CSNI (Community Support Network Inc.) recently published a summary including Points of Agreement and Points of Concern. Follow this link to learn more.
(Laconia, NH) Lakes Region Community Services (LRCS) is proud to announce that the agency has received the 2013 Excellence in Nonprofit Management Award. LRCS Executive Director Christine Santaniello accepted the award on September 20, at the Annual Nonprofit Leadership Summit.
This prestigious award is given annually by The Corporate Fund in tribute to Walter J. Dunfey, New Hampshire business leader and philanthropist. Walter J. Dunfey was a successful entrepreneur and business executive, a co-founder and director of Dunfey Hotels (now known as Omni International Hotels) and subsequently The Dunfey Group.
The Corporate Fund 'Dunfey Award' in partnership with the NH Charitable Foundation recognizes that management in the nonprofit sector is among the most demanding and most important work in our society. Often, effective management within the nonprofit community goes unrecognized. This 'Excellence in Management' award is presented for outstanding management skill and talent within the nonprofit sector.
“The Corporate Fund Nonprofit Management Award applications were very impressive,” said speaker Cameron Tease of Markem-Imaje, who presented the award. “It was difficult to make a decision among the distinguished list of nonprofits. The winners stood apart for their excellence. LRCS really impressed the judges with its nimble and innovative work in job development, its depth of commitment to those it serves, its success in selling tax credits to 37 area businesses for its relocation, its caring management practices for a staff of 350 and the effective leadership all around.”
Upon reflecting on this honor, Santaniello commented that the dedication and hard work of all agency employees have played a role in achieving this recognition.
“I am extremely proud of the work of all of the LRCS Employees,” said Santaniello. “As I have said on more than one occasion, everyone associated with the organization contributes their piece to the whole. No one person is solely responsible for the success or trials of the organization. So while I accepted the award on behalf of the organization, it is a tribute to everyone who plays a role in supporting the families and individuals we serve. I am very proud of this organization and who we are.”
As a recipient of this award, LRCS also receives and unrestricted award of $3,500. The agency’s Board of Directors has decided that these funds will go to the LRCS Employee Assistance Fund in honor of the employees that made this possible.
Photo Caption: Lakes Region Community Services receives the Dunfey Award for excellence in management practices at the recent Nonprofit Leadership Summit. (Pictured: left to right) Dona Murray, LRCS Board Member; Stuart Wallace, Board Treasurer; Gary Lemay, Board President; Christine Santaniello Executive Director (holding award), Rebecca Bryant, Director of Finance; Joanne Piper Lang, Director of Development; and Cameron Tease representing the Corporate Fund.
Lakes Region Community Services is a private nonprofit, comprehensive family support agency with a primary focus of providing supports to individuals with developmental disabilities and acquired brain disorders and their families. A dynamic human services organization, LRCS offers other essential and critical services to individuals in the Lakes Region from birth through a lifespan. At the core of LRCS’ work are inclusion, acceptance, and building strengths and partnerships – whether at the individual, family or community level.
Your input is needed for an important survey about long-term Medicaid-funded support services
The State of New Hampshire is one of 16 states to be awarded a State Innovation Model (SIM) grant under the Affordable Care Act. The NH Department of Health and Human Services is administering New Hampshire's grant.
The goal of the project is to develop a new model of service for people who are either in need of, or at-risk for needing, long-term Medicaid-funded support services. The reason the grant is being used to develop a model to improve the service system for these Medicaid consumers is due to their complex care needs and the nature of the services they require.
Over many months, volunteer workgroups with representation from the full range of long-term care populations have developed a model that we would like consumer feedback on - consumers who use long-term-care family services or are a family member or guardian of someone who does.
A survey to gather this feedback. You can access the survey at this web address: https://www.surveymonkey.com/s/MedicaidLTC
Please note: This is not a survey on the Department's recently implemented Medicaid Care Management Program, often referred to as "Step One."
This survey will take about 15 minutes to complete.
Lakes Region Community Services is featured on NHPR Giving Matters:
Lakes Region Community Services Draws Up Blueprints For Families Coping With Autism. Click here for an audio link.
NH Developmental Services Employment Report - March 2013 - Click here
Tax Credits: A Nonprofit's Experience , by LRCS Executive Director, Christine Santaniello in New Hampshire Business Review
LRCS Annual Report for FY'12 - Click here
Lakes Region Community Services and Sodexo, Inc., are working together once again to offer another STRIDE internship program on the campus of Plymouth State University in the fall. STRIDE is primarily a training experience for adults who want to work in food service positions. Applicants are admitted as space allows and based on suitable fit for this program.
There is a cost associated with the program. Those who receive community care waiver services such as day habilitation, Supported Employment or Self Directed Services may be able to apply a portion of their funding to STRIDE tuition. Individuals eligible for services through NH Vocational Rehabilitation may be able to access Voc. Rehab funding. Adults between the ages of 21 and 26 who are receiving or eligible for services through LRCS may be eligible for assistance through the Bureau of Developmental Services' Sector Based Training Fund if employment is a goal identified in their service agreement and current funding cannot sufficiently cover the cost to participate.
If you are interested in pursuing this opportunity, contact your Resource Coordinator immediately for more information, assistance with the application process and help with identifying funding. The application is fairly involved and takes some time to complete.
Stride Program Graduates
Graduates of Lakes Region Community Services’ first STRIDE program food service internship proudly displayed the certificates they received at a dinner held in their honor recently. From left to right are STRIDE program coordinator Shelly Shamberger, Haley, James, Ann, Chris Mongeon of Sodexo, Inc., Jeremiah and LRCS employment specialist Josh Furbish. Click here to read a full write-up of the Stride graduation as it appeared in the Plymouth Record Enterprise.
The first Stride internship session began on Sept. 10th. Sodexo, Plymouth State University and Lakes Region Community Services are offering the food service internship program to individuals over the age of 18 who receive services from LRCS. Click here to read more about Stride:
Leadership Profile, NONPROFIT FOCUS - Fall 2011
Leadership:Ever-changing, Intense & Rewarding
An interview with one of NH's dynamic Nonprofit Leaders, Christine Santaniello
The opportunity to be part of an effort which results in real, positive change for individuals and families at the community level is what keeps Christine Santaniello inspired to come into work every day to lead a nonprofit which serves thousands of families and employs more than 350 staff.
"Working in a leadership role for a nonprofit provides you with an ... Read full article
"The New Hampshire Challenge,"
disability issues from a family perspective
Exciting Educational Opportunity! Lakes Region Community College, in partnership wi th the University of New Hampshire, Institute on Disability, is pleased to announce the addition of a certificate program in Developmental Disabilities free of charge for the student. Click here for more details
Newsletter Article re: NCI Interviews
QUALITY OF SERVICES. WHAT IS YOUR VIEW?
Back in 2007 the NH Legislature passed Senate Bill 138 to address a number of critical issues for the area agency system, such as the wait list funding, workforce development, and quality improvement. This bill created a committee -with membership from the regional Family Support Councils, area agency Boards of Directors and a variety of advocacy organizations- to make recommendations to enhance the infrastructure of the service system. The SB 138 Committee issued two comprehensive reports which can be found on the NH Department of Health and Human Services website (www.dhhs.state.nh.us). The efforts of the SB 138 Committee ultimately resulted in the creation of a statewide Quality Council and the decision to join the National Core Indicators Project (NCI), which will enable us to compare the quality of NH's area agency services to other states around the country.
A key component of the NCI is hearing how You feel about the supports you receive. Last Spring you received a survey in the mail asking what you thought of various aspects of the system. We are pleased to report that over 1300 of you responded and that information will be included in the National Core Indicators Report next year.
Equally important to this process are face to face interviews which are conducted with 400 randomly selected individuals for more in depth information. These interviews are conducted by staff members of the NH Bureau of Developmental Services and this information is included in the NCI analysis of quality in our state. As always, the information provided is confidential unless you choose to have it shared with your local area agency.
We understand that people have busy lives and know that it can be challenging to respond to one more request for information, but it really is what allows us to improve the supports we offer. If you are one of those chosen to participate in an interview, please take the time to tell us how you are feeling.
It really is the New Hampshire way- and it will make a difference!
If you have any questions, please feel free to contact Mary St Jacques by email or phone: 524-8811 ext. 159 at Lakes Region Community Services.